{"id":688,"date":"2023-01-11T15:07:10","date_gmt":"2023-01-11T15:07:10","guid":{"rendered":"https:\/\/horizon-vietnam.com\/?p=688"},"modified":"2023-02-08T08:03:23","modified_gmt":"2023-02-08T08:03:23","slug":"buoi-hoc-tim-hieu-ve-kinh-doanh-san-pham-du-lich","status":"publish","type":"post","link":"https:\/\/horizon-vietnam.com\/index.php\/2023\/01\/11\/buoi-hoc-tim-hieu-ve-kinh-doanh-san-pham-du-lich\/","title":{"rendered":"Bu\u1ed5i h\u1ecdc v\u1edbi chuy\u00ean gia c\u1ee7a sinh vi\u00ean l\u1edbp 19F6.DL t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1ch kinh doanh s\u1ea3n ph\u1ea9m du l\u1ecbch"},"content":{"rendered":"\n

Ng\u00e0y 24\/10\/2022, sinh vi\u00ean l\u1edbp 19F6.DL \u0111\u00e3 c\u00f3 bu\u1ed5i h\u1ecdc c\u00f9ng chuy\u00ean gia trong khu\u00f4n kh\u1ed5 m\u00f4n h\u1ecdc Qu\u1ea3n tr\u1ecb kinh doanh l\u1eef h\u00e0nh. V\u1edbi ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 kinh doanh s\u1ea3n ph\u1ea9m du l\u1ecbch, anh T\u1ea1 Duy B\u00e1u \u2013 c\u1ef1u sinh vi\u00ean Khoa Ph\u00e1p \u2013 chuy\u00ean gia quen thu\u1ed9c v\u1edbi sinh vi\u00ean Khoa \u0111\u00e3 chia s\u1ebb nh\u1eefng \u201ctinh hoa ngh\u1ec1 sales\u201d m\u00e0 m\u00ecnh t\u00edch l\u0169y \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c b\u1ea1n sinh vi\u00ean l\u1edbp 19F6.DL ch\u1ec9 trong m\u1ed9t ti\u1ebfng r\u01b0\u1ee1i \u0111\u1ed3ng h\u1ed3 ng\u1eafn ng\u1ee7i.<\/p>\n\n\n

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Bu\u1ed5i h\u1ecdc v\u1edbi s\u1ef1 tham gia c\u1ee7a anh T\u1ea1 Duy B\u00e1u,
c\u00f4 Nguy\u1ec5n Thu H\u00e0, c\u00f4 Nguy\u1ec5n C\u1ea3nh Linh c\u00f9ng sinh vi\u00ean l\u1edbp 19F6<\/em><\/figcaption><\/figure><\/div>\n\n\n

L\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u c\u00f4ng ty du l\u1ecbch Horizon Vietnam Travel, tr\u01b0\u1edbc \u0111\u00e2y, anh B\u00e1u \u0111\u00e3 c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m kh\u00f4ng ch\u1ec9 v\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn vi\u00ean, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n tour chuy\u00ean nghi\u1ec7p. \u0110\u1ed1i v\u1edbi anh, thu\u1eadt ng\u1eef \u201cch\u1ed1t sales\u201d l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef t\u1ed1i quan tr\u1ecdng v\u00e0 c\u00f4ng vi\u1ec7c n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ch\u1ec9n chu v\u00e0 kh\u00e9o l\u00e9o nh\u1ea5t \u0111\u1ec3 c\u00f3 th\u1ec3 l\u00e0m v\u1eeba l\u00f2ng kh\u00e1ch h\u00e0ng. Anh nh\u1eadn \u0111\u1ecbnh r\u1eb1ng tr\u01b0\u1edbc \u0111\u00e2y, vi\u1ec7c b\u00e1n tour du l\u1ecbch th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng m\u1ed9t chi\u1ec1u m\u00e0 thi\u1ebfu \u0111i b\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u1ede \u0111\u00e2y, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 gi\u1edbi thi\u1ec7u tour v\u00e0 b\u00e1n tour cho kh\u00e1ch h\u00e0ng. M\u00e0 h\u01a1n th\u1ebf n\u1eefa, nh\u00e2n vi\u00ean b\u00e1n tour c\u1ea7n l\u1eafng nghe m\u1ecdi nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 kh\u00e9o l\u00e9o \u201cthi\u1ebft k\u1ebf\u201d chuy\u1ebfn \u0111i, \u0111em l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n\n\n

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Anh B\u00e1u chia s\u1ebb r\u1eb1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc kh\u00f4ng th\u1ec3 thi\u1ebfu khi b\u00e1n tour du l\u1ecbch <\/em><\/figcaption><\/figure><\/div>\n\n\n

B\u00ean c\u1ea1nh \u0111\u00f3, anh B\u00e1u c\u0169ng cho r\u1eb1ng m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n tour xu\u1ea5t s\u1eafc ph\u1ea3i trang b\u1ecb cho m\u00ecnh ni\u1ec1m \u0111am m\u00ea v\u1edbi ngh\u1ec1 v\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00f4ng ty c\u0169ng nh\u01b0 s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ec3 t\u1eeb \u0111\u00f3 k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap cho vi\u1ec7c x\u00e1c \u0111\u1ecbnh, ph\u00e2n lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. N\u1ebfu b\u01b0\u1edbc ph\u00e2n lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang, c\u00f4ng ty s\u1ebd kh\u00f4ng th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c tour m\u1ed9t c\u00e1ch su\u00f4n s\u1ebb.<\/p>\n\n\n\n

\u0110\u1eb7c bi\u1ec7t, anh nh\u1ea5n m\u1ea1nh m\u1ed7i nh\u00e2n s\u1ef1 trong c\u00f4ng ty lu\u00f4n ph\u1ea3i \u0111\u1eb7t cho m\u00ecnh c\u00e2u h\u1ecfi: \u201cPourquoi nous?\u201d \u2013 T\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn m\u00ecnh m\u00e0 kh\u00f4ng ch\u1ecdn doanh nghi\u1ec7p kh\u00e1c? V\u1edbi anh B\u00e1u, m\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 nh\u1eefng \u201c\u0111i\u1ec3m y\u1ebfu\u201d ri\u00eang, v\u00ed d\u1ee5 nh\u01b0: C\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng lu\u00f4n mong c\u1ea7u nhi\u1ec1u \u0111i\u1ec1u (mu\u1ed1n gi\u00e1 r\u1ebb nh\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t, mu\u1ed1n \u0111\u01b0\u1ee3c t\u1eb7ng qu\u00e0 v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c t\u1ed1t); hay c\u00f3 nh\u1eefng kh\u00e1ch c\u00f3 nh\u1eefng mong mu\u1ed1n, \u0111i\u1ec1u ki\u1ec7n ti\u1ec1m \u1ea9n r\u1ea5t ri\u00eang\u2026 Ch\u1ec9 khi n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m y\u1ebfu\u201d, hay nh\u1eefng t\u00e2m t\u01b0 \u1ea5y, doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3 chi\u1ebfm tr\u1ecdn c\u1ea3m t\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi h\u1ecd s\u1ebd kh\u00f4ng nh\u1eefng su\u00f4n s\u1ebb h\u01a1n, m\u00e0 c\u00f2n \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng v\u1edbi h\u1ecd d\u00e0i l\u00e2u h\u01a1n. B\u00ean c\u1ea1nh \u0111\u00f3, anh kh\u00f4ng qu\u00ean l\u01b0u \u00fd v\u1edbi c\u00e1c b\u1ea1n r\u1eb1ng vi\u1ec7c vi\u1ebft m\u00f4 t\u1ea3 ch\u01b0\u01a1ng tr\u00ecnh l\u00e0 m\u1ed9t vi\u1ec7c quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh l\u00e0m sales v\u00ec nh\u1edd c\u00f3 ph\u1ea7n m\u00f4 t\u1ea3 n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng qu\u00e1t c\u0169ng nh\u01b0 c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n\n\n

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C\u00e1c b\u1ea1n sinh vi\u00ean \u0111ang ch\u0103m ch\u00fa l\u1eafng nghe nh\u1eefng chia s\u1ebb t\u1eeb anh B\u00e1u<\/em><\/figcaption><\/figure><\/div>\n\n\n

V\u1ec1 ph\u00eda m\u00ecnh v\u00e0 c\u00f4ng ty Horizon Vietnam Travel, anh B\u00e1u nhi\u1ec7t t\u00ecnh chia s\u1ebb r\u1eb1ng anh kh\u00f4ng ng\u1ea1i nh\u1eefng v\u1ecb kh\u00e1ch kh\u00f3 t\u00ednh, v\u00ec anh c\u00f3 th\u1ec3 hi\u1ec3u h\u1ecd v\u00e0 th\u1eadm ch\u00ed s\u1eb5n s\u00e0ng \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00ec anh lu\u00f4n t\u00e2m ni\u1ec7m r\u1eb1ng \u201cCho \u0111i l\u00e0 nh\u1eadn l\u1ea1i\u201d \u2013 \u201cN\u1ebfu bi\u1ebft c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 lu\u00f4n \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec kh\u00f4ng nh\u1eefng c\u00f3 \u0111\u01b0\u1ee3c ni\u1ec1m tin y\u00eau c\u1ee7a kh\u00e1ch, m\u00e0 c\u00f2n kh\u00f4ng lo c\u00f4ng ty b\u1ecb l\u1ed7\u201d \u2013 anh chia s\u1ebb m\u1ed9t c\u00e1ch d\u00ed d\u1ecfm.<\/p>\n\n\n

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C\u00e1c b\u1ea1n sinh vi\u00ean c\u00f9ng \u201ctham quan\u201d website c\u1ee7a Horizon Vietnam Travel<\/em><\/figcaption><\/figure><\/div>\n\n\n

Cu\u1ed1i bu\u1ed5i chia s\u1ebb, anh B\u00e1u \u0111\u00e3 m\u1eddi c\u00e1c b\u1ea1n sinh vi\u00ean \u201ctham quan\u201d trang web c\u1ee7a c\u00f4ng ty v\u00e0 tr\u1ef1c ti\u1ebfp cho c\u00e1c b\u1ea1n th\u1ea5y qu\u00e1 tr\u00ecnh mua tour c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean website. C\u00f9ng v\u1edbi v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 m\u1ed9t tour \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e1n do nh\u00e2n vi\u00ean c\u1ee7a c\u00f4ng ty anh; th\u01b0 g\u1eedi kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u01b0\u01a1ng tr\u00ecnh du l\u1ecbch, c\u00e1c b\u1ea1n sinh vi\u00ean l\u1edbp 19F6.DL \u0111\u00e3 c\u00f3 m\u1ed9t c\u00e1i nh\u00ecn th\u1ef1c t\u1ebf h\u01a1n v\u1ec1 c\u00f4ng vi\u1ec7c b\u00e1n tour.<\/p>\n\n\n\n

K\u1ebft th\u00fac bu\u1ed5i chia s\u1ebb, anh B\u00e1u t\u00e2m s\u1ef1 r\u1eb1ng anh lu\u00f4n coi kh\u00e1ch c\u1ee7a m\u00ecnh l\u00e0 \u201cvoyageur\u201d \u2013 t\u1ee9c l\u00e0 m\u1ed9t ng\u01b0\u1eddi \u0111i du l\u1ecbch v\u00e0 tr\u1ea3i nghi\u1ec7m, thay v\u00ec l\u00e0 m\u1ed9t \u201cclient\u201d \u2013 kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng v\u00e0 coi m\u00ecnh l\u00e0 m\u1ed9t \u201cconseiller de voyage\u201d \u2013 \u201ct\u01b0 v\u1ea5n vi\u00ean du l\u1ecbch\u201d thay v\u00ec l\u00e0 m\u1ed9t \u201cvendeur\u201d \u2013 ng\u01b0\u1eddi b\u00e1n h\u00e0ng. Qua bu\u1ed5i h\u1ecdc v\u1edbi anh T\u1ea1 Duy B\u00e1u \u2013 v\u1ecb di\u1ec5n gi\u1ea3 c\u00f3 t\u00e2m v\u00e0 c\u00f3 t\u1ea7m, c\u00e1c b\u1ea1n sinh vi\u00ean \u0111\u00e3 c\u00f3 th\u00eam nh\u1eefng hi\u1ec3u bi\u1ebft v\u00e0 nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf v\u1edbi c\u00f4ng vi\u1ec7c sales r\u1ea5t ti\u1ec1m n\u0103ng v\u00e0 th\u00fa v\u1ecb.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0y 24\/10\/2022, sinh vi\u00ean l\u1edbp 19F6.DL \u0111\u00e3 c\u00f3 bu\u1ed5i h\u1ecdc c\u00f9ng chuy\u00ean gia trong khu\u00f4n kh\u1ed5 m\u00f4n h\u1ecdc Qu\u1ea3n tr\u1ecb kinh doanh l\u1eef h\u00e0nh. V\u1edbi ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 kinh doanh s\u1ea3n ph\u1ea9m du l\u1ecbch, anh T\u1ea1 Duy B\u00e1u \u2013 c\u1ef1u sinh vi\u00ean Khoa Ph\u00e1p \u2013 chuy\u00ean gia quen thu\u1ed9c v\u1edbi sinh vi\u00ean Khoa […]<\/p>\n","protected":false},"author":1,"featured_media":711,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[31],"tags":[37],"_links":{"self":[{"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/posts\/688"}],"collection":[{"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/comments?post=688"}],"version-history":[{"count":3,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/posts\/688\/revisions"}],"predecessor-version":[{"id":715,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/posts\/688\/revisions\/715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/media\/711"}],"wp:attachment":[{"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/media?parent=688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/categories?post=688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/horizon-vietnam.com\/index.php\/wp-json\/wp\/v2\/tags?post=688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}